• Firstly, we operate our own new vehicles, not older than five years while most of the tour operators make use of 10 years+ old vehicles. Only well established tour operators are able to serve you with new vehicles in view of the astronomical import tax rates on vehicles.
• Secondly, ours are original passenger models of vans such as "Grand Cabin" and "Hi Ace Commuter" that afford superior comfort. Most of the tour operators make use of converted cargo vans.
• Thirdly, our vehicles are fully insured with each passenger having an insurance coverage up to USD 4500/=

• The garage of Lakpura Travels (Pvt.) Ltd is at Moratuwa, 16 km south of the city of Colombo, Sri Lanka
  Directions from BIA to Garage

• Find and Navigate to any location in Sri Lanka
• Turn by turn voice guided directions to your destination
• Over 100,000 Important landmarks and Points of Interests (Fuel Stations, ATMs, Banks, Hospitals, Hotels, Parks, Police Stations etc.)
• Estimated Time of Arrival (ETA)
• Alternative re-routing if you miss a turn
• Alternative route calculating options to avoid heavily congested roads.
• Track Recording
• Predictive data entry and dynamic search options

• Unless otherwise stated, your rent a car rates are fully inclusive of fuel, insurance costs, 100km of usage, all government taxes.

• Chauffeur's accommodation outside the city of Colombo. The client may provide chauffeur’s accommodation or pay USD 12 per day whenever he is at the service of the client (work or standby) outside of the city of Colombo.

• All major international Credit Cards - such as American Express, Diners Club, Eurocard/Mastercard and Visa - are accepted.

• Child seats and satellite navigation, a pair of binoculars, 110v power inverter suitable for laptop are available. Should you need any other items, please make an inquiry.

• Standard Un-Leaded Petrol: LKR 125/= (USD 1.15) per Ltr.
• Premium Un-Leaded Petrol: LKR 144/= (USD 1.33) per Ltr.
• Standard Diesel:
• Super Diesel:

9. How do you calculate mileage for the total number of days?

Let us paraphrase a client of ours.
During my ten days of Rent A Car, on some days I might not travel at all and on other days I might travel over the limit of 100km per day. The mileage allowed is (10 X 100km –so, that’s a trip of 1000Km). Now, do you total up the mileages of each day, then divide the aggregate by the number of days and arrive at the excess mileage for the 10 days?

• Yes, Sir, you are right. Only the overall excess mileage is charged.
• To explain the matter further, let us say unused mileage is cumulative: unused mileage on any given day or days can be utilized on a following day or days subject to 8 working/standby hours per day of the chauffeur. USD 0.50 per hour as chauffeur’s overtime is applicable for each excess hour.
• If you Rent A Car for 10 days, your total allocation is 1000km for all ten days. So, you are good to run less on some days and more on other days as you need. The excess mileage is calculated only if and when the overall limit of 1000 km is exceeded.

• Chauffeur is available for a period of 8 hours a day and the duration can be extended to 12 hours a day.
• USD 0.50 per hour as chauffeur's overtime is applicable once the limit of 8 working/stand by hours per day is passed.
• Once again, the client is requested to provide accommodation for chauffeur on location or pay USD 12 per day if the standby stay is outside the city of Colombo.

• Should you need the chauffeur be standby by for 24 hours, advance notice should be given to our agency at the time of your reservation.
• Should such a requirement arise, quite unexpectedly, during your stay in Sri Lanka, please call our office. We would look into the matter in favorable light and advise the chauffeur.
• This matter is handled on our valued client by client basis in view of our concern on safety of our client, chauffeur and vehicle together with the necessary rest for the chauffeur.

• The number of days of hire is calculated on 'calendar day basis' and not on 24 hour cycles.

• 72 hrs prior to arrival or departure - 90% refund.
• Less than 48 hrs from the scheduled time - 50% refund.
• Less than 24 hrs from scheduled time and/or at the pickup location - No refund.
• No show - No refund.

• The chauffeur meets our guests at the entrance to the Arrival lobby. Our chauffer will have a name board (small placard with your name written on it) held aloft for you all to identify him.

• Yes, we are contactable on-line or and phone at all times. We share our chauffeur's, transport manager's and sales manager’s mobile numbers with our guests.
• Our e-mails are connected to blackberry mobile internet network, so we are on-line at all times.

• The e-mail address for reservations is [email protected]

• Our chauffeurs are able to converse in English with our guests. Nevertheless, the chauffeurs aren’t permitted to take up the role of tourist guides in Sri Lanka as per the regulations by the Sri Lanka Tourist Board.
• Licensed National Tourist Guides - Should you need a tourist guide during your tours in Sri Lanka, please let us know. We can let you all have one of our Licensed National Tourist Guides. A 'National Tourist Guide' is authorized to accompany and guide the tourists to any of the tourist attractions of Sri Lanka.
• An additional charge is involved in hiring a Licensed National Tourist Guide.
• Licensed Local Site Guide - Licensed Local Site Guides are available at all the tourist attractions of Sri Lanka. Their involvement is limited to the particular tourist attraction, where they are based. An additional charge is payable in cash by the guest to the site guide at the tourist attraction.

• Yes, please.
  
  Local agents (Travel agents based in Sri Lanka engaged in Inbound Tourism to Sri Lanka)
  

  
  Lakpura Travels (Pvt.) Ltd., Moratuwa, Sri Lanka is a registered entity at Sri Lanka Tourism Development Authority, the state arm or rather, the governing body of the tourism in Sri Lanka. The registered travel agents are legally entitled to lowest room rates on confirmed (100% guaranteed) room bookings from the hotels in Sri Lanka. On the other hand, the registered travel agents are legally bound to make the full payments, in advance of the arrival of guests, to the hotels. In view of this mutually beneficent arrangement, we are compelled to request our clients to make the full payment on room charges.
  
  
  Once the full payment on room charges are settled with our agency, we make the necessary payment to the hotel in turn, and our client is guaranteed with hotel room confirmations. The job is done.
  
  
  Secondly, we being a local travel agent, being on the destination, are geared to extend further assistance, if required, during your holidays in Sri Lanka
  
  
  We are at your destination. We are well positioned to do still more jobs.
  
  
  Commission Agents (Web based retailers located nowhere near the destination, selling Sri Lanka Hotel rooms on-line)
  

  
  Most of the Commission Agents are pure online traders without an office in Sri Lanka. These on-line sellers market hotel rooms they most possibly have never witnessed, secure a so called reservation for a small fee of USD 10 or and release a hotel room confirmation voucher on-line to the client.
  
  
  Now their client having arrived in Sri Lanka, expecting to pay the final payment at the hotel, may find no rooms available at all. The voucher may not be honored. Of course this wouldn’t be the case all the times. But then the probability could be significant, especially during the season. We take it that, what can go wrong, will go wrong.
  
  
  Now the excuses would galore: communication failure; late arrival of client; incorrect hotel. You will never know. And you have no one to turn to. You have no one at your destination.